Cancellation Policy

1. Scope of Policy

This cancellation policy applies to all furniture and home products, including related accessories, sold by the Goldentouchdecor website within the United States. By browsing or placing an order, users agree to comply with this policy.

2. Cancellation Rights

Customers may cancel unpaid orders before shipment for free without providing any reason. For orders already delivered, please submit a return request instead of order cancellation within 14 days after receipt if they are not satisfied.

3. Applicable Users

This policy applies to all consumers.

4. Conditions for Cancellation

Products eligible for cancellation must be new and unused, not affecting their resale, and must include all original packaging, accessories, and manuals.

5. Scope of Cancellation

Cancellation requests can apply to individual items or the entire order, but must comply with the above product condition requirements.

6. Cancellation Process

Customers must submit a cancellation request via email to info@goldentouchdecor.com, including the order number and details of the items to be canceled.

7. Cancellation Confirmation

Goldentouchdecor will review the request within 24 business hours of receipt. The review includes verification of product condition and order information. Once approved, the customer will be notified of the specific steps to proceed.

8. Shipping Costs for Returns

Return shipping costs are fully covered by Goldentouchdecor and prepaid shipping labels will be provided. Customers are not required to pay any additional fees. The company ensures safe transportation and bears all associated costs.

9. Return Address

Customers should send canceled items to the following address:
662 FORTANINI CIR, OCOEE, FL 34761, United States
Please contact customer service via email before shipping to obtain authorization or further instructions.

10. Customer Support and Contact Information

For any questions regarding the cancellation process, customers may contact Goldentouchdecor customer service:

Email: info@goldentouchdecor.com

Phone: +1 6152891563

Working Hours: Monday to Friday, 8:00 AM – 6:00 PM (Eastern Time)

The company commits to responding to all emails within 24 business hours and providing necessary guidance.

11. Store Information

This website is owned and operated by GOLDEN TOUCH DECOR LLC:

Company Name: GOLDEN TOUCH DECOR LLC

Address: 662 FORTANINI CIR, OCOEE, FL 34761, United States

EIN: 92-2566954